Contact Us
Whether you've spotted something that needs updating, want clarification on how we arrived at a rating, or simply have a question about one of the online casinos covered on bergamosera.com, this is the page for it. We read every message that comes in, though please bear in mind we're an independent review site — not a casino, an operator, or a party to any account, deposit or withdrawal you make elsewhere.
What we can help with
Online Casinos exists to help US players compare licensed online casinos, understand bonus terms, and find operators that publish reasonable payout timeframes. If your message falls into one of these areas, you're in the right place:
- Corrections or updates to information on a casino write-up — a changed bonus figure, an outdated wagering requirement, a broken link
- Questions about how we assess and rank casinos, including our stance on licensing and payout speed
- Feedback on the site itself — content that's unclear, missing, or hard to find
- General queries about how online casino bonuses, RTP or withdrawal times typically work
- Suggestions for casinos or topics you'd like to see covered in future
What we can't help with
Because Online Casinos doesn't operate any casino, hold player funds, or process transactions, there are some things outside what we can resolve directly:
- Account issues, deposits or withdrawals — these have to go through the customer support team of the specific casino you're playing at. Every licensed operator listed here provides its own support channels, typically live chat, email or a help centre.
- Disputes over a bonus or a game result — again, this sits with the operator in question and, where applicable, their licensing authority.
- Verification (KYC) delays — identity checks are handled by the casino itself, not by us. If a withdrawal is held up pending documents, contact the operator directly.
If you're dealing with a dispute and the casino's support team hasn't resolved it, check whether the operator's licence is issued by a US tribal gaming authority or a state gaming commission — these bodies typically have a formal complaints process for licensed operators.
Before you get in touch, a few things worth knowing
A good number of questions we receive are already answered elsewhere on the site, so it's worth a quick check first:
- For questions about setting deposit limits, self-exclusion, or where to find support if gambling stops being fun, see our Responsible Gambling page.
- For the legal and editorial terms that govern how Online Casinos operates, see our Terms and Conditions.
- For more on who we are and how we approach reviews, visit About Us.
A note on licensing and eligibility
Online casino gambling in the US is regulated at the state level, and legal status, minimum age (typically 21, though some states permit gambling activities from 18) and available operators vary depending on where you live. Nothing on this page, or anywhere on bergamosera.com, should be read as confirmation that a particular casino is licensed to accept players in your state — always verify this directly with the operator and, where possible, with your state's gaming regulator before signing up or depositing.
Responsible gambling, always
If your message is related to a gambling problem — yours or someone else's — please don't wait on a reply from us. Most US states have their own problem gambling helplines and self-exclusion programs, and the National Council on Problem Gambling operates a confidential helpline. Our Responsible Gambling page lists ways to set limits, self-exclude, and find support, and it's worth reading whether or not you reach out to us first.
How to reach us
For anything covered above — corrections, feedback, editorial questions, or general enquiries about how the site works — use the contact details provided elsewhere on bergamosera.com. We aim to reply to genuine enquiries, though as a small independent team we can't guarantee a response time, and we're not able to offer personal advice on gambling decisions or account-specific issues.